Services under Right to Service Act – Urban Local Bodies, Haryana

Services under Right to Service Act

Urban Local Bodies Department, Haryana

Sr. No. Name of Service Given Time Limit
(working days)
Designated Officer First Grievance Redressal Authority Second Grievance Redressal Authority
1 Issue of conveyance deed in Municipal Corporations, Municipal Councils and Municipal Committees 15 days Executive Officer in case of Municipal Council and Secretary in case of Municipal Committees Sub Divisional Magistrate of Sub Division concerned in case of Municipal Councils and Committees District Municipal Commissioner of District concerned in case of Municipal Councils and Committees
2 Removal of solid waste from streets/Roads/ Green Belts/ Open Spaces 2 days Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee Executive Officer in case of Councils and Secretary in case of Municipal Committees District Municipal Commissioner in case of Municipal Council and Municipal Committee
3 Replacement of street lights 10 days Junior Engineer in case of Municipal Council and Committee. Municipal Engineer in case of Municipal Council and Committee. District Municipal Commissioner in case of Municipal Council and Municipal Committee
4 Change of owner/ occupier in Property Tax Register (Except in death case) 15 days Secretary/ Executive Officer in case of Municipal Committee/ Council. Sub Divisional Officer (C) of the Sub Division concerned in case of Municipal Committee and Municipal Council. District Municipal Commissioner of District concerned in case of Municipal Committee and Council.
5 Change of owner/occupier in Property Tax Register in death case 45 days Secretary/EO in case of Municipal Committee/ Council. Sub Divisional Officer (C) of the Sub Division concerned in case of Municipal Committee and Municipal Council. District Municipal Commissioner of District concerned in case of Municipal Committee and Municipal Council.
6 Granting permission for road cutting 60 days Divisional Commissioner Concerned District Municipal Commissioner in case of Municipal Council and Committee Divisional Commissioner concerned
7 Granting permission for installing communication and connectivity infrastructure. 45 days Additional Deputy Commissioner in case of Municipal Council and Municipal Committee. Divisional Commissioner in case of Municipal Council and Committee. Director, Urban Local Bodies
8 Booking of Community Center 15 days Superintendent/ Secretary in case of Municipal Council
Tax Clerk in case of Municipal Committee.
Executive Officer in case of Municipal Council
Secretary in case of Municipal Committee.
District Municipal Commissioner in Municipal Council and Municipal Committee.
9 Issue Certificate of Dog Registration/brought for show purpose 15 days Superintendent/ Secretary in case of Municipal Council
Tax Clerk in case of Municipal Committee.
Executive Officer in case of Municipal Council
Secretary in case of Municipal Committee.
District Municipal Commissioner in Municipal Council and Municipal Committee.
10 Renewal Certificate of Dog Registration/brought for show purpose 07 Days Superintendent/ Secretary in case of Municipal Council
Tax Clerk in case of Municipal Committee.
Executive Officer in case of Municipal Council
Secretary in case of Municipal Committee.
District Municipal Commissioner in Municipal Council and Municipal Committee.
11 Request for issue Copy of Documents 15 days Superintendent/ Secretary in case of Municipal Council
Tax Clerk in case of Municipal Committee.
Executive Officer in case of Municipal Council
Secretary in case of Municipal Committee.
District Municipal Commissioner in Municipal Council and Municipal Committee.
12 Issue of License for Sale of Meat 15 days Superintendent/ Secretary in case of Municipal Council
Tax Clerk in case of Municipal Committee.
Executive Officer in case of Municipal Council
Secretary in case of Municipal Committee.
District Municipal Commissioner in Municipal Council and Municipal Committee.
13 Renewal of License for Sale of Meat 07 Days Superintendent/ Secretary in case of Municipal Council
Tax Clerk in case of Municipal Committee.
Executive Officer in case of Municipal Council
Secretary in case of Municipal Committee.
District Municipal Commissioner in Municipal Council and Municipal Committee.
14 Issue of License for Import of Meat/sale of imported Meat 15 days Superintendent/ Secretary in case of Municipal Council
Tax Clerk in case of Municipal Committee.
Executive Officer in case of Municipal Council
Secretary in case of Municipal Committee.
District Municipal Commissioner in Municipal Council and Municipal Committee.
15 Issuance of Occupation Certificate for all (original municipal limits, Town Planning schemes, Improvement Trust schemes, Rehabilitation schemes, regularized colonies and civic amenities, deficient municipal areas) for all plot size/ uses having no composition of offence. 18 Days from receipt of complete documents Commissioner in case of Municipal Corporation Divisional Commissioner concerned Director Urban Local Bodies
16 Issuance of occupation certificate (CLU granted sites up to 5 acres in Gurugram and Faridabad) having no composition of offence. 18 Days from receipt of complete documents Commissioner Municipal Corporation, Gurugram/ Faridabad. Divisional Commissioner concerned. Director Urban Local Bodies
17 Issuance of occupation certificate (All CLU granted sites, except sites upto 5 acres in Gurugram and Faridabad) having no composition of offence. 18 Days from receipt of complete documents Director, Urban Local Bodies, Haryana Additional Chief Secretary to Government Haryana, Urban Local Bodies Department
18 Clearance of objections related to property dues, size, floor details, property authorized/ unauthorized status and Property category on No Dues Certificate Portal 10 days Superintendent / Secretary in case of Municipal Council
Tax Clerk in case of Municipal Committee.
Executive Officer in case of Municipal Council
Secretary in case of Municipal Committee
District Municipal Commissioner in case of Municipal Council and Municipal Committee.
19 Issuance of new Property ID 10 days Superintendent/ Secretary in case of Municipal Council
Tax Clerk in case of Municipal Committee.
EO in case of Municipal Council
Secretary in case of Municipal Committee
District Municipal Commissioner in Municipal Council and Municipal Committee
20 Removal of Stray Cattle 2 days Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee Executive Officer in case of Councils and Secretary in case of Municipal Committees District Municipal Commissioner in case of Municipal Council and Municipal Committee.
21 Installation of Drain Covers 2 days Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee Executive Officer in case of Municipal Councils and Secretary in case of Municipal Committees District Municipal Commissioner in case of Municipal Council and Municipal Committee
22 Coverage of manholes of sewerage and storm water drains 2 days Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee. Executive Officer in case of Municipal Councils and Secretary in case of Municipal Committees District Municipal Commissioner in case of Municipal Council and Municipal Committee.
23 (i) Sanction of building plans in original municipal limits, Town Planning schemes, Improvement Trust schemes, Rehabilitation schemes, regularized colonies and notified colonies for all plot size/ other uses (except institutional and Commercial use/ sites of 1000 sq. mtrs. or more) having no composition of offence. 20 days Executive Officer concerned in case of Municipal Council and Secretary in case of Municipal Committee Deputy Municipal Commissioner concerned Divisional Commissioner concerned
(ii) Sanction of building plans in the original municipal limits for commercial/ institutional uses for the sites 1000 sq. mtrs to 5000 sq. mtrs. 60 days Executive Officer concerned in case of Municipal council and Secretary in case of Municipal Committee Director, Urban Local Bodies Department Principal Secretary to Government of Haryana, Urban Local Bodies Department
(iii) Sanction of building plans in the original municipal limits for commercial/ institutional uses for the sites 5000 sq. mtrs. and above 60 days Chief Town Planner, Urban Local Bodies Department Director, Urban Local Bodies Department Principal Secretary to Government of Haryana, Urban Local Bodies Department
(iv) Sanction of building plans (CLU granted sites upto 5 acres in Municipal Corporation Gurugram and Faridabad) having no composition of offence. 20 days Commissioner, Municipal Corporation concerned, Gurugram/ Faridabad Divisional Commissioner concerned Director, Urban Local Bodies Department
(v) Sanction of building plans (CLU granted sites, except sites upto 5 acres in Municipal Corporation Gurugram and Faridabad) having no composition of offence 20 days Director, Urban Local Bodies Department Additional Chief Secretary to Government of Haryana, Urban Local Bodies Department
24 Change of land use permission for the units situated within various controlled areas of the State within Final Published Development Plan of the Controlled Area and confirming zone. 60 days from the receipt of complete documents Director, Urban Local Bodies Department Additional Chief Secretary to Government of Haryana, Urban Local Bodies Department
25 Issuance of permission for granting of advertisement rights under Haryana Municipal Corporation advertisement Byelaws, 2018 and Haryana Municipal advertisement Byelaws, 2019 60 days Executive Officer concerned in case of Municipal Council Secretary in case of Municipal Committee District Municipal Commissioner in Municipal Council and Committee Director, Urban Local Bodies
26 Repair of Pot holes (Roads) 05 days Municipal Engineer in case of Municipal Council
Junior Engineer in case of Municipal Committee
Executive Engineer in case of Municipal Council
Municipal Engineer in case of Municipal Committee
District Municipal Commissioner in case of Municipal Council and Municipal Committee
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