Sr. No.	Name of Service	Given Time Limit (working days)	Designated Officer	First Grievance Redressal Authority	Second Grievance Redressal Authority
1	Issue of conveyance deed in Municipal Corporations, Municipal Councils and Municipal Committees	15 days	Executive Officer in case of Municipal Council and Secretary in case of Municipal Committees	Sub Divisional Magistrate of Sub Division concerned in case of Municipal Councils and Committees	District Municipal Commissioner of District concerned in case of Municipal Councils and Committees
2	Removal of solid waste from streets/Roads/ Green Belts/ Open Spaces	2 days	Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee	Executive Officer in case of Councils and Secretary in case of Municipal Committees	District Municipal Commissioner in case of Municipal Council and Municipal Committee
3	Replacement of street lights	10 days	Junior Engineer in case of Municipal Council and Committee.	Municipal Engineer in case of Municipal Council and Committee.	District Municipal Commissioner in case of Municipal Council and Municipal Committee
4	Change of owner/ occupier in Property Tax Register (Except in death case)	15 days	Secretary/ Executive Officer in case of Municipal Committee/ Council.	Sub Divisional Officer (C) of the Sub Division concerned in case of Municipal Committee and Municipal Council.	District Municipal Commissioner of District concerned in case of Municipal Committee and Council.
5	Change of owner/occupier in Property Tax Register in death case	45 days	Secretary/EO in case of Municipal Committee/ Council.	Sub Divisional Officer (C) of the Sub Division concerned in case of Municipal Committee and Municipal Council.	District Municipal Commissioner of District concerned in case of Municipal Committee and Municipal Council.
6	Granting permission for road cutting	60 days	Divisional Commissioner Concerned	District Municipal Commissioner in case of Municipal Council and Committee	Divisional Commissioner concerned
7	Granting permission for installing communication and connectivity infrastructure.	45 days	Additional Deputy Commissioner in case of Municipal Council and Municipal Committee.	Divisional Commissioner in case of Municipal Council and Committee.	Director, Urban Local Bodies
8	Booking of Community Center	15 days	Superintendent/ Secretary in case of Municipal Council Tax Clerk in case of Municipal Committee.	Executive Officer in case of Municipal Council Secretary in case of Municipal Committee.	District Municipal Commissioner in Municipal Council and Municipal Committee.
9	Issue Certificate of Dog Registration/brought for show purpose	15 days	Superintendent/ Secretary in case of Municipal Council Tax Clerk in case of Municipal Committee.	Executive Officer in case of Municipal Council Secretary in case of Municipal Committee.	District Municipal Commissioner in Municipal Council and Municipal Committee.
10	Renewal Certificate of Dog Registration/brought for show purpose	07 Days	Superintendent/ Secretary in case of Municipal Council Tax Clerk in case of Municipal Committee.	Executive Officer in case of Municipal Council Secretary in case of Municipal Committee.	District Municipal Commissioner in Municipal Council and Municipal Committee.
11	Request for issue Copy of Documents	15 days	Superintendent/ Secretary in case of Municipal Council Tax Clerk in case of Municipal Committee.	Executive Officer in case of Municipal Council Secretary in case of Municipal Committee.	District Municipal Commissioner in Municipal Council and Municipal Committee.
12	Issue of License for Sale of Meat	15 days	Superintendent/ Secretary in case of Municipal Council Tax Clerk in case of Municipal Committee.	Executive Officer in case of Municipal Council Secretary in case of Municipal Committee.	District Municipal Commissioner in Municipal Council and Municipal Committee.
13	Renewal of License for Sale of Meat	07 Days	Superintendent/ Secretary in case of Municipal Council Tax Clerk in case of Municipal Committee.	Executive Officer in case of Municipal Council Secretary in case of Municipal Committee.	District Municipal Commissioner in Municipal Council and Municipal Committee.
14	Issue of License for Import of Meat/sale of imported Meat	15 days	Superintendent/ Secretary in case of Municipal Council Tax Clerk in case of Municipal Committee.	Executive Officer in case of Municipal Council Secretary in case of Municipal Committee.	District Municipal Commissioner in Municipal Council and Municipal Committee.
15	Issuance of Occupation Certificate for all (original municipal limits, Town Planning schemes, Improvement Trust schemes, Rehabilitation schemes, regularized colonies and civic amenities, deficient municipal areas) for all plot size/ uses having no composition of offence.	18 Days from receipt of complete documents	Commissioner in case of Municipal Corporation	Divisional Commissioner concerned	Director Urban Local Bodies
16	Issuance of occupation certificate (CLU granted sites up to 5 acres in Gurugram and Faridabad) having no composition of offence.	18 Days from receipt of complete documents	Commissioner Municipal Corporation, Gurugram/ Faridabad.	Divisional Commissioner concerned.	Director Urban Local Bodies
17	Issuance of occupation certificate (All CLU granted sites, except sites upto 5 acres in Gurugram and Faridabad) having no composition of offence.	18 Days from receipt of complete documents	Director, Urban Local Bodies, Haryana	Additional Chief Secretary to Government Haryana, Urban Local Bodies Department
18	Clearance of objections related to property dues, size, floor details, property authorized/ unauthorized status and Property category on No Dues Certificate Portal	10 days	Superintendent / Secretary in case of Municipal Council Tax Clerk in case of Municipal Committee.	Executive Officer in case of Municipal Council Secretary in case of Municipal Committee	District Municipal Commissioner in case of Municipal Council and Municipal Committee.
19	Issuance of new Property ID	10 days	Superintendent/ Secretary in case of Municipal Council Tax Clerk in case of Municipal Committee.	EO in case of Municipal Council Secretary in case of Municipal Committee	District Municipal Commissioner in Municipal Council and Municipal Committee
20	Removal of Stray Cattle	2 days	Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee	Executive Officer in case of Councils and Secretary in case of Municipal Committees	District Municipal Commissioner in case of Municipal Council and Municipal Committee.
21	Installation of Drain Covers	2 days	Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee	Executive Officer in case of Municipal Councils and Secretary in case of Municipal Committees	District Municipal Commissioner in case of Municipal Council and Municipal Committee
22	Coverage of manholes of sewerage and storm water drains	2 days	Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee.	Executive Officer in case of Municipal Councils and Secretary in case of Municipal Committees	District Municipal Commissioner in case of Municipal Council and Municipal Committee.
23	(i) Sanction of building plans in original municipal limits, Town Planning schemes, Improvement Trust schemes, Rehabilitation schemes, regularized colonies and notified colonies for all plot size/ other uses (except institutional and Commercial use/ sites of 1000 sq. mtrs. or more) having no composition of offence.	20 days	Executive Officer concerned in case of Municipal Council and Secretary in case of Municipal Committee	Deputy Municipal Commissioner concerned	Divisional Commissioner concerned
	(ii) Sanction of building plans in the original municipal limits for commercial/ institutional uses for the sites 1000 sq. mtrs to 5000 sq. mtrs.	60 days	Executive Officer concerned in case of Municipal council and Secretary in case of Municipal Committee	Director, Urban Local Bodies Department	Principal Secretary to Government of Haryana, Urban Local Bodies Department
	(iii) Sanction of building plans in the original municipal limits for commercial/ institutional uses for the sites 5000 sq. mtrs. and above	60 days	Chief Town Planner, Urban Local Bodies Department	Director, Urban Local Bodies Department	Principal Secretary to Government of Haryana, Urban Local Bodies Department
	(iv) Sanction of building plans (CLU granted sites upto 5 acres in Municipal Corporation Gurugram and Faridabad) having no composition of offence.	20 days	Commissioner, Municipal Corporation concerned, Gurugram/ Faridabad	Divisional Commissioner concerned	Director, Urban Local Bodies Department
	(v) Sanction of building plans (CLU granted sites, except sites upto 5 acres in Municipal Corporation Gurugram and Faridabad) having no composition of offence	20 days	Director, Urban Local Bodies Department	Additional Chief Secretary to Government of Haryana, Urban Local Bodies Department
24	Change of land use permission for the units situated within various controlled areas of the State within Final Published Development Plan of the Controlled Area and confirming zone.	60 days from the receipt of complete documents	Director, Urban Local Bodies Department	Additional Chief Secretary to Government of Haryana, Urban Local Bodies Department
25	Issuance of permission for granting of advertisement rights under Haryana Municipal Corporation advertisement Byelaws, 2018 and Haryana Municipal advertisement Byelaws, 2019	60 days	Executive Officer concerned in case of Municipal Council Secretary in case of Municipal Committee	District Municipal Commissioner in Municipal Council and Committee	Director, Urban Local Bodies
26	Repair of Pot holes (Roads)	05 days	Municipal Engineer in case of Municipal Council Junior Engineer in case of Municipal Committee	Executive Engineer in case of Municipal Council Municipal Engineer in case of Municipal Committee	District Municipal Commissioner in case of Municipal Council and Municipal Committee